Privacy policy

Privacy Policy – Bogan Style PTY LTD

Bogan Style PTY LTD recognises that your personal information is important to you and its collection, use and disclosure is an important obligation.

 Bogan Style is bound by the Australian Privacy Principles as set out in the Privacy Act 1988 which set clear standards regarding these activities.

 

Why does Bogan Style collect, hold, use and disclose personal information?

Bogan Style collects, uses, holds and discloses personal information for a number of purposes connected with the operation of our business including:

  • Providing you with the products you have ordered and purchased.
  • Dealing with requests, enquiries, complaints and other customer related activities.
  • Payment processing.
  • Processing a refund or exchange of a product
  • Marketing of our products
  • Carrying out and activity in connection with a legal, government or regulatory requirement that Bogan Style has to comply with, or in connection with legal proceedings, crime or fraud prevention, detection or prosecution.

 We may also use and disclose your personal information for other purposes related to those described above which would be reasonably expected by you.

Documents (including hard copy and electronic documents such as emails) which coincidentally contain personal information will also be retained for accounting, legal and business purposes.

Generally, you have no obligation to provide any personal information requested by us. However, if you choose not to do so where we require this information, we may not be able to provide you with the goods and services you want or deal with an enquiry, request or company that you have.

 

What personal information does Bogan Style collect?

The kinds of personal information we collect or may hold about you include:

  • Your name
  • Your Address
  • Your date of birth
  • Your telephone number(s)
  • Your email address
  • Your payment information
  • Financial information e.g., bank account details
  • Transaction information
  • Your username and password
  • Your internet protocol (‘IP) address(es), server address, domain name and information on your browsing activity when visiting out website.

  

How does Bogan Style collect and hold your personal information?

We collect personal information in a number of ways including: 

  • When you order goods from us online
  • When you request a refund or exchange of a product
  • When you subscribe to our mailing list
  • When you enter promotions or competitions that we run
  • When you browse our website
  • When you submit an enquiry
  • When you complete surveys or provide online feedback or reviews
  • When you publicly comment about us on social media sites

Bogan Style holds personal information in a number of ways including:

  • As part of customer records and other electronic documents on which personal information is contained which are stored on our information technology systems and servers operated by third parties who provide services to us in connection with our business.

 

How we may use your personal information:

Email:

  • To confirm a customer's order.
  • To update a customer on their orders shipping status.
  • To send marketing emails.

 Name, Payment cart details, billing address:

  • To process payments.

Shipping Address:

  • To ship a customer’s order.

Cookie Data:

  • To improve website functionality.
  • For security purposes.
  • To deliver targeted advertising.

 

Marketing:

We may use your personal information that we have collected to promote and market our products to you. We will not use your personal information for marketing purposes where you have opted out of receiving such communication.

Please note, when you create an account with us you details will be added to out marketing database to receive information relating to Bogan Style and our products. You may also choose to receive such information by subscribing to our marketing via our website.

 You may opt out of receiving Bogan Style marketing emails by unsubscribing from our marketing emails. Simply select the ‘unsubscribe’ option in one of our emails that you have received from us.


Sharing your personal information

Bogan Style may disclose or receive personal information or documents about you including to/from:

  • Organisations that provide services to us including customer support, payment processing, administration, archival, data storage, hosting, research, mail and delivery, distribution, logistics, marketing, auditing, financial and legal advisory, banking, debt collection, security or technical services, and the operation of the Bogan Style website. In some cases, these service providers may collect your personal information on our behalf;
    • Manufacturers and distributors of goods,
    • Law enforcement agencies to assist in the prevention, investigation and prosecution of criminal activities,
    • Website hosts,
    • Our insurers,
    • Mail carriers,
    • The Shopify platform,
    • Marketing companies such as Mailchimp, Facebook and Instagram
    • To other third parties where you have specifically consented to the disclosure of information to these third parties.

  

Security of your personal information.

We will take reasonable steps to ensure that the personal information that we hold is stored in a secure environment protected from misuse, interference and loss, and any unauthorised access, modification or disclosure.

 

How to make a complaint. 

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

headbogan@boganstyle.com

After receiving a complaint, we will consider whether we need any further information from you to properly investigate the complaint and may request such information from you.

We will then:

  • Conduct internal discussions and investigations into the collection, holding, use or disclosure of your personal information which is the subject of your complaint.
  • We will notify you of the results of our investigation of your complaint.

If the conclusion of our investigation is that our collection, holding, use or disclosure of your personal information was in breach of the Australian Privacy Principles, we will take steps to remedy the breach as soon as is reasonably practical.

 If you are not satisfied with the outcome of your complaint you are entitled under the Privacy Act 1988 (Cth) to make a complaint to the Office of The Australian Information Commissioner. Information is available from the Office of The Australian Information Commissioner website. (www.oaic.gov.au).

 

 Additional Information for users of our website.

If you visit boganstyle.com or boganstyle.com.au to read, browse or download information, our system may record information such as the date and time of your visit to the website., the pages you accessed, and any information downloaded. This information is used for statistical and reporting purposes,

  • For website administration, security and maintenance purposes,
  • And to direct you to material on our website that we believe will be of interest to you.

 

Cookies.

 Like many websites, our website uses ‘cookies’. Cookies are small text files that we transfer to your computer’s hard drive through your web browser and your log in status. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes, and to measure traffic and visitor behaviour, and to understand the impact of online advertising, use remarketing and audience targeting. Any such information will be aggregated and not linked to particular individuals.

The default settings of browsers like Internet Explorer usually allow cookies, but users can easily erase cookies from their hard drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the website may not function fully for users that disallow cookies.

 

Web Beacons, Tags and Pixels

Our website also uses ‘web beacons’, ‘tags’ and ‘pixels.  These are tiny bits of website code that allow us to record information about how to browse the Bogan Style site. They also allow us to understand the impact of online advertising, use remarketing and audience targeting. These tags do not collect any personally identifiable information.

Additionally, customer data activity is shared using the Facebook Pixel. Advanced matching and Conversions API to enable tracking of orders and events and to help analyse store traffic and improve ad targeting.  Customers can disconnect this data by changing their settings for Off-Facebook Activity.


 

While we take great care to protect your personal information on our website and use state of the art data transmission encryption, unfortunately no data transmission over the internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information that you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we use our best efforts to ensure its security in our possession.

 

The website may contain links / plug-ins third party sites. We are not responsible for content of, or privacy practices, or policies of, those sites.